Terms and Conditions

Please read before making an appointment with us.

By booking in your dog, you agree to these conditions ;

  • PAWSITIVE DOG GROOMING EXPERIENCES

    We want our little salon to be a favorite place for your dog that come to visit us. Our policy will always be to put your dog’s best interests and well-being first, especially in regard to their health, safety, and comfort. We do not force grooming on those that are stressed, uncomfortable or aggressive and cannot take aggressive dogs for our safety. This is why we insist on a regular grooming schedule. We aim for low-stress grooming at all times.

  • WELFARE

    To ensure the welfare of the dog, the owner must inform the dog’s medical issues that may need extra care. Dogs with minor injuries or illnesses will be treated with first aid and monitored until the owner arrives. In the event of an emergency, in your obscene, your authorize Salon de Woof to contact the nearest Veterinarian and authorize the Vet to treat the dog as necessary. The pet is fit and healthy, Grooming that takes place on an elderly or infirm pet will be at the owner’s risk.

  • CANCELLATIONS / NO SHOW

    Being a small business means that missed appointments directly affect us financially. Please understand this is a tiny salon that can only groom very limited amount of dogs a day. On the day cancellation doesn’t leave us enough tie to fill up or organise the schedule of the day. if you cancel in less than 48hours, a $50 of re-booking fee will be charged prior to your booking or added at your next appointment.

    For the no shows, no future appointmnet will be made.

    I hope that clients will respect my time and the policies put in place.

  • LATE ARRIVAL AND COLLECTION

    If you have an appointment time at 9.00am means we will start your dog at 9.00am sharp, please plan your travel and arrive 10mins prior as there will be consulting or preparation. Being late results in your dog’s time with us and also impacting the next appointment. We are one-on-one based salon that means each dogs are scheduled in their time. We would never want to rush to finish your dog or delaying the next appointment. If you are more than 15mins late, we may cancel your appointmet and there will be applied cancellation fee.

    Late pick-ups attract a fee per 15mins. Being a home salon, I cannot hold dog due to council regulations. if you must be early, please stay outside and leave us message that you are here.

    Plese note payment is at pick up by cash or transfer.